COVID19_MESSAGE

Terms and Conditions

Please read our terms and conditions carefully before using our website. This website is operated by Veteran Safes Ltd. trading as fireprooffilingcabinets.co.uk .

    Acceptance of Our Terms

  1. By using the fireprooffilingcabinets.co.uk website or any services associated with it, you agree to the following terms of use. If you do not agree to these terms, please do not use this site. We reserve the right to modify, alter, or update our terms of use, product prices and product information at any time, and you agree to be bound by such modifications, alterations, or updates on subsequent visits. Your placement of an order indicates that you accept these terms and conditions.
  2. After Sales Support, Service & Complaints

  3. Please use the telephone numbers or contact email on the Contact page for any issues related to service, support or complaints.
  4. Contacting us by phone during office hours is the preferred method for requesting after sales assistance as it allows us to give an immediate response. We endeavour to reply to all enquiries, service issues, support issues or complaints sent via e-mail or other means within a maximum of 24 hours. We will at all times endeavour to keep you informed as to how long a resolution to your problem might take.
  5. Children

  6. Our products are not for sale to children and minors under the age of 18. Children under the age of 18 may use the site only with the permission of a parent or guardian.
  7. Payment

  8. We accept the following credit cards: Visa, Mastercard, Switch/Maestro, Solo and American Express. Most major debit cards are also accepted.
  9. Business customers may apply for credit terms, which will be granted entirely at our discretion.
  10. When an application for credit terms is made, we may consult with a credit agency, which may keep a record of that search and may share that information with other companies. We may also make enquiries about the Principal Directors of the applicant company. In addition, we may also use other publicly available information about your company to make a decision on granting/refusing credit terms.
  11. If credit is granted, credit terms will be strictly net on receipt of invoice.
  12. If credit terms are not granted, all orders will require payment in advance or upon delivery. Payment can be made via credit card, bank transfer, or – in some cases – cheque on delivery.
  13. Should a credit customer fail to pay invoices within the credit period granted, we reserve the right to withhold shipment of any further orders until the outstanding payment has been received. If a payment is deemed excessively overdue, we may involve a debt collection agency or initiate legal action where deemed necessary.
  14. Delivery Terms and Conditions

  15. Veteran Safes can arrange delivery to any part of the United Kingdom. The cost of standard delivery to locations on the UK mainland is free. Delivery to locations such as the Scottish Highlands, the Channel Islands, Isle of Man and Northern Ireland will incur an extra cost. We can also deliver to the Republic of Ireland for an additional fee. Please contact us for more details on these delivery charges.
  16. For deliveries involving elevators, the lift capacity must be higher than the weight of the safe plus 100kg to cover packaging and moving equipment. The lift load capacity is normally marked on a plate inside the lift.
  17. Should we deem a location to be completely inaccessible, we reserve the right to cancel your order and refund any payments made.
  18. Standard delivery entails a ground floor drop off and positioning or drop off and positioning on any floor accessible by a suitable lift. Should the use of specialist moving equipment be necessary (such as a crane or stair walker), extra charges may be incurred. We will notify you of this in advance.
  19. Free ground floor and lift delivery is offered only if there is one step or less between the roadside and the room for delivery. There must also be adequate space to manoeuvre the safe or cabinet within the building.
  20. We may not be able to offer free ground floor delivery if there is a long security clearance process (over 30 mins) such as deliveries to airside within an airport. Please consult with us by telephone if this applies to you.
  21. In room positioning is subject to the floor being able to safely bear the weight of the safe or cabinet. This is at the discretion of our delivery team. Normally, this is only an issue in older buildings or if the safe or cabinet is exceptionally heavy (greater than 500kg).
  22. Should you require floor fixing or installation, additional charges may apply. Additional charges may also apply for heavy objects that must be delivered upstairs where no suitable elevator is available.
  23. Stairs delivery policy excludes spiral stairs, uneven steps, exceptionally narrow steps, exceptionally shallow steps, stairs deemed to be unable to safely bear the weight of the item plus stairwalker, or stairs deemed unsuitable for stairwalker delivery for any other reason.
  24. Deliveries involving lock modifications, delivery by stairs and any modification or addition to the base product may cause a delay to the online delivery date. We will call you if this is the case.
  25. Should you require delivery within a specific timeframe or for a particular day, please call us and we will do our best to arrange this for you.
  26. Items on fireprooffilingcabinets.co.uk under 65 kg will be dispatched by our standard courier service and delivered to your door only. Single items over 65 kg will be dispatched via our experienced expert delivery team and positioned on your ground floor or by a suitable lift on another floor.
  27. Delivery is generally on working days (Mon-Fri) only. Please ensure that somebody will be available at the given address to accept the delivery. Our courier or Delivery Team will generally contact you when they are en route. If our courier is unable to complete delivery, a card will usually be left for you with instructions for rearranging delivery. Our Delivery Team will pre-arrange a time and date with you.
  28. Predicted delivery dates given on this site are an indicator only and will be met in most cases. However, in certain circumstances, unavoidable delays or other issues may occur meaning we will have to reschedule delivery. If this is the case, we will endeavour to provide at least 24 hours notice. We will not be liable for any form of losses, costs, damage, charges or expenses incurred or caused by delayed delivery.
  29. Colours and Styles May Vary

  30. Please note that because of variations in the manufacturing process and the difficulties involved in accurately reproducing colours in images, the colours and styles of some products may vary or seem different from those shown on our website.
  31. Manufacturers may also alter the aesthetic appearance of a product without notice. Where this happens, we will endeavour to update our product images as soon as possible, or will make note of the difference in the product description.
  32. Returns Policy

  33. Please contact us before returning an item to us. Returning goods is at the buyer’s expense.
  34. For end users (non-business customers), goods must be returned in a saleable condition, with the original packaging (or other suitable packaging) and with all manuals and accessories.
  35. For business customers, items may only be returned if defective or if they are significantly not as described or unfit for purpose.
  36. A 20% restocking charge will be deducted from all refunds.
  37. Please allow up to 30 days for refunds to be processed and credited to you.
  38. Manufacturer Warranty

  39. All products sold on our website come with a Manufacturer’s Warranty. This is typically 12 months in length. The scope of your warranty may vary depending on the product. Please consult your product documentation. Warranty information as given in a product's documentation supersedes warranty information as given on this website.
  40. Stock Availability

  41. All stock is subject to availability. If we are unable to supply what has been ordered, and cannot source an alternative, we will refund you for any part of the goods already paid for.
  42. If we are out of stock of a particular item, we will attempt to contact you within twenty-four (24) hours, provided we have correct contact details on your order.
  43. Order Acceptance

  44. You will receive confirmation of your order by e-mail, phone or fax once it has been placed. Orders can be considered accepted on receipt of this confirmation. If for unforeseen reasons we cannot ship the items ordered, we reserve the right to cancel the order.
  45. We reserve the right at any time prior to our acceptance of an order to partly or entirely refuse it, or to seek further or better information to enable us to evaluate and/or complete the order. Without prejudice to the relevant law, we do not accept liability for any failure to ship products where this results from our inability to do so, or our choice on reasonable grounds not to do so, provided that all reasonable steps are taken to notify you within 48 hours of placing the order. If this occurs, we will not process any payment. Any payment already made will be refunded in full.
  46. VAT is payable on all orders, including all shipping or related charges, at 20%. For VAT registered customers in other EU countries (e.g. Republic of Ireland, France) or for VAT exempt companies or individuals in the United Kingdom, we will require proof of VAT exemption status. Upon receipt of this confirmation, we can process your order without VAT.
  47. Your Conduct

  48. You may not use this website for any of the following:
    • For any type of criminal or unlawful activity, including – but not limited to – fraud.
    • To publish, send, use or reuse any material that is (1) illegal, indecent, obscene, abusive, offensive, defamatory or threatening; (2) which infringes on copyright, trademark, confidence, privacy or any other personal or corporate right; (3) is otherwise damaging or objectionable to third parties; (4) which consists of or contains malicious software, commercial solicitation, mass mailings or any spam or junk mail
    • To cause irritation, inconvenience or needless anxiety

    Disclaimer

  49. WITHOUT PREJUDICE TO THE STATUTORY RIGHTS AFFORDED TO THE PURCHASER, THE INFORMATION & MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. IN PARTICULAR, Veteran Safes Ltd. DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.
  50. PRICE AND AVAILABILITY INFORMATION MAY CHANGE WITHOUT NOTICE. PRODUCTS AND RELATED SERVICES PURCHASED ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING IN THESE CONDITIONS IS TO BE TAKEN TO RESTRICT OR EXCLUDE ANY RIGHTS WHICH THE LAW GRANTS TO PURCHASERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN DIRECTLY BY THE MANUFACTURERS. SUCH WARRANTIES SHALL NOT BE ENFORCEABLE AGAINST Veteran Safes Ltd., BUT ONLY AGAINST THE COMPANY OR INDIVIDUAL GIVING THEM.
  51. Copyright

  52. This website is owned and operated by Veteran Safes Ltd. (company no: 8149893). All rights in the design of the website, text copy, graphics and any other content, interface and arrangements belong to Veteran Safes Ltd. In the case of product images and logos, copyright resides either with Veteran Safes Ltd. or the respective manufacturers/suppliers.
  53. All rights are reserved save as set out below. Copying portions of this site either electronically or via print out is permitted for the purposes of placing an order, comparing products or other typical shopping activities. Copying or reproducing elements of this site for any other reason is prohibited without written consent from Veteran Safes Ltd.
  54. Trademarks

  55. All trademarks, service marks, and trading names are owned by Veteran Safes Ltd. or other respective owners.
  56. Laws and Jurisdiction

  57. These terms of use and all other such policies on this website are governed and construed entirely in accordance with applicable UK laws. In the event of any dispute, you agree to submit to the exclusive jurisdiction of the courts located in the United Kingdom. If any provisions of the terms of use are held by a court of competent jurisdiction to be contrary to law, then these provisions shall be construed, as closely as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.
  58. Privacy Policy

  59. Veteran Safes Ltd. is committed to protecting your privacy. Any data collected via our website will be used only in accordance with all applicable laws regarding Data Protection and Freedom of Information.
  60. For full details, please see our Privacy Policy.
  61. Your Statutory Rights

  62. Your Statutory Rights are not affected by these terms and conditions. This statement does not give you any additional legal duties or obligations, it simply serves to highlight existing rights that consumers have when they deal with retailers.
  63. Limitation of Liability

  64. To the fullest extent permitted by applicable statute, under no circumstances, including but not limited to negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that may result from the use or the inability to use our website or services, any changes to our website and services, any material or information sent or received or not sent or received, or for any of the above-mentioned damages that result from the use or inability to use our website, services or products. In no circumstances shall our liability and that of our suppliers to you and/or to any third parties for any of the above exceed £100.
  65. Modification of Terms and Conditions

  66. We reserve the right to change the terms and conditions of use and other policies regarding the use of this website (including those related to product pricing and/or availability) at any time. We will notify you of such changes by posting an updated version of the terms of use on our website.
  67. Termination

  68. We reserve the right to terminate this website with or without cause at any time and effective immediately from that time. In addition, we may at our discretion terminate your user account for violation of the letter or spirit of these terms and conditions.